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Providing The Highest Standard

“We have been extremely pleased with the services we have received from Ms. Benkhelil who we consider to be one of us. She has gone over and beyond the call of duty in providing business support and advice tailored to our particular needs. We can honestly say that her contribution to our business has been immense and much appreciated by staff and management alike” Ada Maduakoh, CEO, ProDiverse Ltd

Ms Maduakoh, a former Legal Adviser (Human Rights Liaison) to the United Nations, set up ProDiverse Ltd in 2001 to provide comprehensive personal and career development training, management consultancy, training in social justice, equality and diversity, recruitment services, advocacy and research on minority issues and social inclusion programmes. Clients include Local Authorities, Public Sector Agencies, Private & Commercial Sector and the Voluntary Sector. 

A fast-growing business, ProDiverse Ltd needed a more effective management structure and better processes and systems to obtain ISO 9000 and Investors in People. 

Chrystelle assisted staff in reviewing all the office systems and processes, developed the manual for IS0 and implemented the systems. When ProDiverse looked at being assessed for IiP, Chrystelle reviewed the IiP goals and staff handbook, assisting in providing evidence for the IiP accreditation in partnership with the Business Link IiP advisor. Consequently ProDiverse obtained IiP and the IS0 standards in 2005. 

When the company was due for IS0 reassessment, Chrystelle brought new staff up-to-date on IS0 processes, assisted in reviewing the manual and updating it and trained all the staff to carry out internal audits.  

ProDiverse passed its reassessment in 2006 with flying colours, despite the short time to prepare. Ms. Maduakoh was impressed by the way her staff was able to achieve this with minimum input from herself. Employees, now able to actively develop the systems themselves, were extremely pleased with their own achievements and celebrated this teamwork.